1. Stock Returns for Credit

1.1 All sales are considered to be final, unless otherwise agreed in writing by an authorized representative of Higgins Agencies.

1.2 Products to be returned must have an RMA (Return to Manufacturer) number clearly visible on the outside of the package, and the
product must be unopened and in a resaleable condition acceptable by Higgins Agencies.

1.3 Products must be returned within 5 working days once an RMA number has been allocated.

1.4 Products that fail the above conditions will not be accepted and will be returned to the sender immediately at the sender's expense.

1.5 All returns are subject to a 15% re-stocking fee at the discretion of Higgins Agencies.

2. Warranty Returns

2 .1 All defective returns will not be accepted without an RMA number from Higgins Agencies.

2 .2 To qualify for an RMA number an invoice number MUST be provided.

2 .3 All products returned MUST be clearly labelled with an RMA number on the outside of the carton and a detailed fault description
attached.

2 .4 Higgins Agencies suppliers will firstly diagnose all returned products before replacement goods are despatched.

2 .5 A charge of 20%, based on the invoiced amount, will apply to any returned products that are tested and found not faulty (based on
manufacturer's specifications). All costs associated with having the goods returned to the customer will be borne by the customer.

2 .6 Higgins Agencies will honour manufacturer warranty periods beginning from Higgins Agencies invoice date or end users receipt date
depending on manufacturer's terms and conditions.

2 .7 Products that are found deliberately damaged by customer or altered in any way will void warranty and products will be returned to
the customer at the customer's expense.

Higgins Agencies reserve the right to change any of the warranty terms and/or procedures for returns specified herein without notice.

Higgins Agencies accepts no liability whatsoever for time lost, or any damages or loss suffered by a customer as the result of a warranty
or replacement return on any equipment.

Title of goods does NOT pass until payment is received in full.